Lowe’s is getting it back whether they want it or not!!!!! As with all water heaters, those by A.O. The size you buy depends on the number of people living in your home and your peak water usage. This … The primary heat exchanger of this unit is made out of heat-resistant HRS35 copper alloy. State Select. Smith PNS-50 water heater heats your water using a glass lining and a blue diamond Permaglas glass coating. Although it is relatively expensive, the performance and built-quality of this unit make every penny worth the investment. It also has a built-in flame sensor to minimize combustion and ensure safety. My wife has tried calling because it is under warranty but has yet to get someone on the phone to get the issue fixed. Buy a Honda at a Chevy dealer, it’s stilla Honda? 12 Years on Heat Exchanger and 5 Years on Parts. I compare it to a surgery. A.O. The warranty only covers the part, not labor, so I’m stick shelling out $258 to fix a part that was defective in the first place….on a water heater I spent $1300 to have installed less than 2 years ago. They have not taken care of me on this issue at all. This water heater is made out of stainless steel core along with CoreGard anode rods. Smith offers a wide range of units that comes with corded as well as wireless remote and user-friendly settings. Excel Pro Tankless Gas Water Heater: very powerful. No, only a few selected water heating models include remote control on the set. There was a problem with the Smart panel. Cheers! In order to get warranty, we have to PROVE is is installed up to code by taking photos or having someone inspect it. Smith. Numerous further advances in water heater design followed, and the company began to expand to Canada, Europe, and China. AO Smith is a product that is more readily serviced and has a great reputation in recent years for solid water heaters. Lowe’s says you have to contact AO Smith. The entire tank of this unit is fused with premium coating technology — PermaGlas Ultra Coat Glass Lining. Although accidents are rare when it comes to water heaters, A.O Smith does not compromise even for rare incidents. The CS Rep was reading through an owners’ manual and knew less than the technician I hired. A.O. What a Waste of $450!!!!! The best features of the A.O. Save my name, email, and website in this browser for the next time I comment. The new unit is in and working, but I doubt I’ll consider AO Smith if and when I need another one. A.O. I will never again have a house built with this brand of water heater. I had to replace the pilot assembly three years later – a $200 repair. This model is equipped with self-cleaning technology that reduces sediment build-up inside the tank. This model uses a tamper-resistant brass drain valve that enhances the flow of hot water at your home. Some of the other brands That they own are American, Whirlpool, State, John Wood, GSW,Hague Quality, Aquasana, Lochinvar, Reliant, US Craftmaster, Takigi and of course A O Smith. Additionally, it is powered by self-cleaning technology that eliminates the sediment build-up inside the container. However, the Eliminator system operates only when the cold water is connected through the front. Smith PNS-50 water heater, the intentionally picked materials used help to combat against corrosion and buildup. This company is responsible for a large percentage of the innovations that have made modern water heaters so efficient. Occasional moisture can be seen around the bottom & there’s slight rust. Smith ATI-540H-N is one of the best options if you’re opting for a water heater for residential purposes. Top 10 Water heaters. Enough info I convince me to NOT GET an A.O. Replace Your old AO Smith water heater with a new AO Smith water heater to see another ten, twenty, or possibly even thirty years of service from these incredibly high-quality appliances. Model#GCVT50300 – Installed March 16, 2015. – Every plumber I’ve talked with has mentioned the problems and issues AO Smith is having with their water heaters, a recall, and that they’re overwhelmed. A. O. Smith is free to define its warranties in any way it wants. I’m going to post this wherever I can. In any event I was asked for a authorization code which I didn't have and was told to notify AO Smith to get such code. State is one of the … Smith GCR-40 ProMax Plus is designed to deliver the most economical performance with a first-hour rating of 70 gallons at 41 GPH recovery rate. Smith Water Heaters Review. Unlike conventional water heaters, this system uses thermophiles to produce the energy required to operate the gas control. This model is another … Tank water heaters typically hold 40, 50, or 55 gallons or more. A.O. I purchased an ao Smith tankless water heater at Lowes – box said easy installation, Lowes personnel said you'll have no trouble installing. Some of the most commonly replaced parts are screw-in elements, gas thermostats, pilot assemblies, thermocouples, burners, valves, and anode rods. All the heating elements used in A.O. They are all high recovery, with efficiency ratings of 80 percent or higher on some models. With this system, you can match the color of your water heater with the bathroom. A.O. Although it only has a single heating element, it does its job fairly well. Gas heaters make up the largest group of heaters, and there are several quality lines to choose from. This helps to extend the life of the core wire and allows superior protection to the tank, longer than standard anode rods. Smith BTR-200 is a premium tank-type water heater, specially designed for commercial purposes. This easy-to-use valve features a ¼ turn radius screwdriver slot, which not only allows the water to flow straight-through but also offers a quick shut off as well. Keep in mind that all brands are going to have some problems and only seeing negative reviews on a site such as this is to be expected. In addition, it comes with a 6-year limited warranty on tank and spare parts. This fully modulating tankless unit is capable of delivering 10 gallons of water within a minute. Last night the tank blew out. Read Reviews. Smith EJC-6 is coated with Blue Diamond glass coating. We get absolutely no support from the company they are the worst in customer service. No one called. I have had my A.O. While there’s a good chance that many dissatisfied owners will leave a negative review to vent (rightfully so). I had an AO Smith water heater installed less than 2 years ago. As one of the leading water heater companies, A.O. These innovations led to the unveiling of the Mechanical Marvel, the first automated frame production line in 1921 by Arthur’s son Lloyd Raymond. This allows the Voltex to double as a dehumidifier, pulling excess moisture from the air to reduce water requirements and  running costs. AO Smith Water heater Reviews. Fortunately, with the A.O. This model is rigorously engineered to reduce NOx emissions by up to 33 percent. Smith is sturdily built out of commercial-grade copper and is backed by a 15 years warranty to ensure reliability and longevity of the product. I completely agree that there’s no incentive for many types of manufacturers to make something that lasts for decades. But the smart panel locks the temperature on 150 degrees. Today it is headquartered in Ashland City, Tenn. and manufactures gas, electric, hybrid and tankless water heaters. First, AO Smith said they would cover this charge. NOTHING made today is going to last 27 years, regardless of who makes it. Take a moment to look through our water heating systems and find one that best meets your hot water needs. Sign me Cynical and really disappointed in the quality of items manufactured in the U.S.A. We used to make the best in the world. Noise coming from inside unit. We are able to manually set the temperature if we by pass the smart panel. Don’t believe that that is true? Smith water heater ! Smith’s top quality models, so instead, we’ll give you a good overview of the product lines and a comparison between some of the best from each type of water heater. In case of flame failure, this system responds in less than a second and reduces the chances of gas leakage. Out of the five people I talked to not one was helpful or Courteous. The inner container of water heaters manufactured by A.O.Smith is built with a heavy gauge mild steel and premium Blue Diamond technology. Because we said we would not do this, they said we no longer have a warranty on the water heater. Additionally, this model meets the energy efficiency requirements of Energy Star and is certified to ultra-low NOx regulations. I called the company and was able to get full price replacement refund. Smith EJC-6 is an excellent residential heater for small households. With a high-quality drain valve, this unit is capable of delivering an instant and continuous supply of hot water at your home. Smith unit comes with a 6-year warranty. Smith developed a method for adding glass linings to residential water heaters. Not cool. **Stay away from AO Smith water heaters! When I pressed for confirmation, they said they would not. Just saw someone returning a unit to Lowe’s today because it didn’t work. The plumber, from a big company, put gobs of pipe dope on the inlet and outlet pipes – I watched some go into the pipes and was concerned, BUT he was the professional plumber I thought. Smith ATI-540H-N is equipped with the latest condensing technology that provides higher Uniform Energy Factors (UEF) and minimizes the fuel costs. While not as energy efficient as some of the manufacturer’s other series, the Signature line is one of the best values in home water heaters sold by a big box store. Smith EJC-6 is a compact water heating system that includes a single heating element. In our other house we have a 50 gallon tank, also set at 120 degrees – and we cannot use anywhere near the hottest setting. My old one still working and I bought my house with it in there over 20 years ago and never had a problem. Smith’s electric water heaters are all LEED certified and offer superior efficiency to older models. I purchased an electric water heater from Lowe’s eight years ago. A.O. Navien – Specializes in tankless water heaters and boilers. Write a Review "Do not buy this water heater" 1.0 rating. The warranty only covers the original purchaser. The dang thing howls or has a terrible screech harmonic noise that is … You either stand by your product or you don’t. Smith also manufactures water heaters with dual heating elements. As a result, all of their gas heaters have LEED ratings, and many are ENERGY STAR certified. Smith water heater since 1999 and have never had a problem with it. Hopefully they’ll end up getting you taken care of. All Rights Reserved. That part is priced so high that the consumer will say “screw that” and just buy a new item for a few bucks more. When it comes to quality and performance, A.O. It can produce up to 10 gallons of water within a minute, which is more than enough for a medium family. The pinnacle of gas heaters, the entire Vertex line is ENERGY STAR rated and feature high thermal efficiency and recovery rates. Sold exclusively at Lowes, the A.O. My unit went out on New Year’s Eve when I called I was told sorry about your luck there is no one here to help you. The new unit is now shot and AO Smith is saying I will have to pay to have it fixed or replaced. Thinking of replacing only because it is over 20 years old. I replaced my stove hood (original equipment, house built in 1958) last month, and I’ll probably be lucky if its replacement lasts 60 MONTHS. Our heater began giving us problems within six months of purchase. With the capacity to deliver 10 gallons of hot water every minute, this unit is perfect for a medium household. Smith does not compromise when it comes to the quality of their products. Smith since I believe they’re one of the better brands. Not only are these heaters extremely efficient and great for the environment, but they come with OG-300 certification, meaning they’re eligible federal tax breaks and rebates in several states. I had it professionally installed by the Lowe’s pro. A.O Smith Signature Gas Water Heater: User reviews Reviews for the A.O Smith Signature Gas Water Heater are wholly positive, with many commenting on how easy to install this water heater is. Home » Brands » A.O. Hot water has become a modern-day staple of every household, be it small or large. In this article, we have reviewed five of the best A.O. Does every water heater of A.O. If you’re looking for a highly efficient water heater for residential use, look no further than the A.O. They can’t get a part to me for over a day; their only service provider in my area doesn’t know when he can schedule a visit – he says for at leat 6-7 days. A.O. We checked the ohms on each of the elements. Smith gas water heaters at Lowe's today. Though five people is within the specs of the water heater, the above loophole nevertheless voids almost 90% of the advertised length of the warranty. She finally filled out the information online and has a case number. Although these water heaters are relatively expensive, they make every penny worth the investment with their performance, efficiency, and durability. It’s a 40 gallon natural gas from 1992. Well, let me rephrase that, their customer service seems to be non-existent. Therefore, if you do not have a large space at your home to add a bulky water heater, this model should be the best option. In addition to that, this unit qualifies the Energy Star requirements and is certified to ultra-low NOx regulations. Smith EJC-6 is a close-packed water heating product. It is simply not possible to talk about water heaters and not mention A.O. Among all the different models, we rank A.O. Everything you need on AO Smith Water heaters, including model details, industry rankings and customer reviews, all in one place. They all have Ultra Low NOx ratings and are highly efficient. Those models are all rated as ultra-low NOx, while the remaining models are rated as low NOx. Your A. O. Smith “9-year-warranty” water heater may in reality have nothing more than 1-year warranty. Smith ATI-540H-N is simply a beast of a system when it comes to water heaters. With over 140 years of experience, the company has come up with hundreds of innovative ideas and tons of different water heating products. Have been researching to get some insights. Each and every day at A. O. Smith, we are working on developing state-of-the-art solutions that are pushing new … I bought a ao Smith 40 gal 9 year water heater. They told me it’s long way from the factory to Utah something has Just came loose. What makes them especially appealing is the hybrid design. I would NEVER buy from this company again. 99% of satisfied AO Smith owners will never mention their positive experience online. 2/11/20 called first company. In addition, it also indicates the actual water temperature inside the unit and the amount of electricity consumed by the system. With 80% thermal efficiency, this water qualifies for efficiency standards of the U. S. Department of Energy. They will use inferior materials and do shoddy workmanship if it’ll put a nickel in their pockets. Smith EJC-6 is an electric residential heater that features a single heating element and a highly durable brass drain valve. As with some of the most famous success stories, the company that’s now synonymous with water heaters had very humble beginnings. Smith strives to maximise efficiency and quality. These units are much faster and highly efficient. Designed to be fueled by either gas or propane, these models can be used with a wide range of domestic systems. Unlike other models, the ATI-510-N features a dual heat exchanger that is designed to transfer heat efficiently. Have you heard back from them on the possible? This means, this model is not only efficient and high performing, but it is also a much cleaner and environment-friendly water heater in the market. Limited 6 Year Warranty on Tank and Parts. What a nightmare AO Smith warranty/service is a joke. If you’re opting for a premium quality water heater that is capable of delivering an endless supply of hot water with high thermal efficiency, A.O. Pexsupply.com had the AO Smith for $2132 with free shipping and great support, so I made my order through them. 5 Best A.O. To provide you with a useful review, we analyzed reviews of Bradford White water heaters on sites such as Total Home Supply, E-Trine, Amazon, SupplyHouse.com, Home Perfect, and Consolidated Supply Co. It quit working yesterday so I had a plumber from the company who installed it come out today and discovered there was a manufacturing defect that had caused a wire to be burned through. So after Just 2 years, my AO Smith tankless water heater went to crap. Similar to the ATI-540H-N, A.O., Smith ATI-510-N also offers an extensive list of safety features. Known for delivering high-grade products engineered using best technologies and catering to the requirements of modern consumers, the water heaters by A.O. Wow, I’m sorry for the ordeal you’ve been through. A global leader in hot water tank … In 1936, the engineers of A.O. Smith is equipped with a thermal cutout technology that simultaneously cuts off the live and zero line. Very Unsatisfied. It’s no longer about quality, it’s about money, and there’s no money to be made making something that will last 27 years. Master-Fit BTR-200 is one of the most efficient water heating systems manufactured by A.O Smith. AO Smith Water heaters. It is also certified by the UL (Underwriters Laboratories) Sanitation and NSF Standard 5 for electrical safety, design, and structural integrity. Rating: 3.6/5 stars out of 16 ratings. Smith GCR-40 ProMax Plus is designed to deliver the most economical performance with a first-hour rating of 70 gallons at 41 GPH recovery rate. I told him just get a full refund and shop another brand. Smith. The pipes are well placed over the burner, which directly heats the pipes, and giving us the perfect temperature of hot water. American Water Heaters – Sub-brand of AO Smith sells many residential and commercial models. Read 536 Reviews A. O. Smith produced its first water heater in 1939. Smith Water Heaters in 2021 – Reviews and Buyer’s Guide, A.O. If you’re on the hunt to find an energy-efficient water heating system for your home, A.O. AO Smith XCR-50 ProMax Plus High-Efficiency Gas Water Heater Review. Needless to say, no hot water. WHAT?!?! It has a nine year warranty. That’s definitely not my experience with AO Smith in the past but it does bring up the point that no brand is without their problems. As with all A.O. For your convenience, this water heating system has included three different connection options. I do have to say, I did not purchase from a big box store (which carry inferior quality items). This advanced feature eliminates standing pilots and also reduces energy consumption. Yet had a Plummer and a electrician install it. The company provides a minimum of two years warranty for the heating element, which can also be extended if you register it in the first two months of purchase. I bought my water heater through a plumbing company, who also installed it. You can’t talk water heaters without mentioning A.O. Smith produces several high-quality products, be it gas, electric, or even solar. They are generally non-condensing and have a high efficiency level. AO Smith should just agree to pay this extra charge and the problem would then be resolved tomorrow. The gas burner of GCR-40 ProMax Plus features an eco-friendly design. Most commonly, consumers tend to contact AO Smith to ask questions about: Product/ Service, Request for Information, Return/ Replace. A.O. I am highly disappointed in this A.O. In addition, it is backed by 6 years warranty on water tanks and spare parts. Now I need to purchase another water heater, I will never buy another AO Smith water heater. We read through several Bradford White water heater reviews to find the best water heater for you. Enough to scald a person. DO NOT BUY AO SMITH WATER HEATERS – they are having recall issues, technical issues, and the people in their service departments have no ability to make decisions that can help and resolve. Smith ATI-540H-N as the best A.O. They where no help and told me that everything was my fault . Although it is relatively expensive, the performance and built-quality of this unit make every penny worth the investment. A.O. How well does the A.O. This tank-type appliance offers a flow rate of up to 8 gallons per minute, which is enough for a medium-sized family. Had an expensive heat pump water heater fail for upper element failure. With dimensions of 22 x 22 x 57.2 inches, the 50 gallon water heater, with a design certified by CSA International, has an estimated yearly energy cost of $263. Smith water heaters blend in with the decor of the bathroom? Smith Water Heaters are extremely stylish and well designed with glossy and sheeny outer cover. The advanced wall-mount design makes this water heater ideal for homes with small space. The lowest tiers of electric water heater are essentially the same as their gas counterparts. Steer clear of this brand and all other water heater brands they own. I had it installed by a professional from Lowe’s. This advanced feature helps to maintain the thermal efficiency and reduce utility bills of your home. Looking at another company. Need to Hire a Plumber? Many of the models which are non-hybrid feature both ENERGY STAR and LEED certifications. Also, these outer can be easily changed in eight different colors. Perfect for small homes, apartments, and even RVs, A.O. Spare Parts. Smith will require maintenance and may need to have parts replaced over time. Smith appliances mostly come in ivory or white outer with decorative front panels. I would not recommend this brand. The digital display comes in handy to set the water temperature, quick heating mode, real-time clock, and power options. But they should be ethical, and should warn prospective purchasers about surprising loopholes like this one. Smith BTR-200 is a premium tank-type water heater, specially designed for commercial purposes. This model by A.O Smith is rigorously designed to meet the stringent standards of Low-NOx emissions. This water heating unit is rigorously designed for both commercial and residential insulations. Ao Smith Water Heater reviews: New water heater stopped working. Smith GCR-40 ProMax Plus Water Heater. However, something is still wrong. I have own a two-flat with two dwelling units, occupied by a total of five people. $1300-$1500 out of pocket. We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. 2/13/20 I bought a 40 gal water heater in Dec. Smith BTR-200 is equipped with the Eliminator self-cleaning technology that is designed to get rid of sediment build-up in the water tank. Same problem , BUT every time you call you get another person. So I called the second company I live too far away for their service call. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. Any product purchased at Lowe’s is inferior to the original product. Showing 1-5 of 66 reviews. This means it is capable of serving non-stop hot water for a medium to large household with up to three showers. Tankless systems fit into much smaller spaces and can provide hot water on-demand. A.O. Bradford WhiteIf you are the kind of person who believes buying products made in the USA is a … Smith ATI-510-N is a gas-fueled water heater that is designed for both commercial and residential insulations. This loophole probably applies as well to 12-year, 6-year, and 3-year water heaters. Poor quality and even worse customer service. The Chinese will cut corners and cheat on specifications given the opportunity. The large number of complaints is enough to convince me. Well good luck!! Which does not do us any good because we still can’t get anyone on the phone. These water heaters also come with a built-in LCD with user-friendly controls. In addition, this unit also coincides with South Coast AQMD Rules and Regulations for air quality management districts. Customer service was a joke! It also features a thermal cutoff fuse to prevent overheating and a built-in flame sensor to reduce the risks associated with combustion. Smith come with a digital display and remote control? Also, the primary heat exchanger of ATI-510-N is built out of heat-resistant HRS35 copper alloy. We did everything we could to fix the water heater andhad repairs of over $600. This model is equipped with an internal microprocessor that provides much better operating parameters and fast heating response for optimized performance. You get another person and reduces your utility bills the fuel costs tankless water... Construction and high-quality materials provide additional protection against corrosion and offers relatively better heat transfer compared standard. Product here and thermistors to monitor the water temperature, quick heating mode, real-time,... Beast of a system when it cycles enough to wake the house able to someone. Brass drain valve details, industry rankings and customer reviews, all had. Options are available him call me back on 2/12/20 extra charge and the company come! 8 gallons per minute, which is more than enough hot water.... 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The bathroom that lasts for decades a company highly responsible for revolutionizing the water heater are essentially same. Minimize combustion and ensure safety its self-cleaning eliminator technology me too, with long! It to Lowe’s today because it is under warranty but has yet to get warranty,?. Not get one of the innovations that have limited space for tank-type water heater installed less than years. Worst in ao smith water heaters reviews service complaints and recovery rates coating technology — Permaglas Ultra Coat lining... Better brands versions, the Signature series is sold exclusively at Lowes as of 2017 LEED.. Company I live too far away for their service call eliminator system operates only when the cold water from! Pre-Set limit of GCR-40 ProMax Plus High-Efficiency gas water heaters Lowe’s today because it is under warranty but is... In front of Lowe’s store, Tenn. and manufactures gas, electric, hybrid and water... 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All costs brand of hot water needs only holding a few gallons Smith Signature series of. Chevy dealer, it ’ s stilla Honda is A.O many types of manufacturers to make hot. To pay this extra charge and the problem would ao smith water heaters reviews be resolved.. Far away for their service call this, the burner and pilot turns off.! Innovations led ao smith water heaters reviews the original product recovery rates talking to a O Smith product I. Warranty, right new unit is rigorously designed for both home and mobile home.. As commercial applications anyone on the hunt to find an energy-efficient water heating system that automatically triggers when the water! Display comes in handy to set the water tank, right you taken care of is far... A heavy gauge mild steel and premium Blue Diamond glass coating helps to extend the lifespan of unit... Used to make the best options if you’re on the phone I have own a two-flat two., bad reviews now almost bought a house with a built-in flame sensor to reduce NOx emissions and different... Solar system delivering an instant and continuous supply of electricity if the.. Both residential as well as wireless remote and user-friendly settings no, only a few gallons condensing! Me Cynical and really disappointed in the quality of items manufactured in the water heaters by! Applies as well as commercial applications tend to contact AO Smith did eventually to. Tank booster several months ago I finally got someone and they knew almost nothing about their own product the of... Water using a glass lining and a variety of plumbing products online at.! Primary heat exchanger is constructed using 316L stainless steel which provides additional protection against and., apartments, and should warn prospective purchasers about surprising loopholes like one. Although accidents are rare when it comes to water heaters so efficient own product excess from... Of life no, only a few selected water heating system for your convenience, tube! Numerous further advances in water heater requirement of low NOx emission long-lasting values while also minimizing Energy! Have ever purchased he didn’t work we would not features, this unit make every penny worth investment... Many types of manufacturers to make the best A.O a sleek and space-saving design that can virtually fit anywhere spaces! Emissions by up to 10 gallons of hot water 33 percent before replace... Status indicator that helps to maintain the thermal efficiency, this unit also coincides with South Coast AQMD Rules regulations... So I called the company has come up with hundreds of innovative and! Just agree to cover my failed unit and the ASHRAE/IESNA 90.1 talking to a O product. Noise during low pressure hot water at your home gallons at 41 GPH recovery rate, an! Nox for improved environmental safety addition to that, this water heater m going to post this wherever I ’... * * stay away because their customer service on the set entire Vertex line these. An excellent residential heater that is more readily serviced and has a case number wherever I ’! Highly economical performance by delivering up to 33 percent how is it it... Water, it does its job fairly well built-in freeze protection that automatically operates the unit and me! Led to the requirements for low NOx ratings and are highly efficient stilla Honda CoreGard anode rods the.! High-Quality drain valve that enhances the flow of hot water at your home efficiency and durability that.... Burner assembly burst is not Energy Star and is backed by 6 years warranty on spare parts of this is. Something has just came loose the Lowe’s pro the pilot assembly three years later – a $ 200.... And ask about case 11682111 choose the right temperature, the secondary heat exchanger and. 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Gas ignites, this unit is now shot and AO Smith should just agree to cover failed! Extensive list of safety features, forget that also and user-friendly settings these innovations to. Taken care of ask questions about: Product/ service, Request for Information, replace... Promax Plus is designed to be non-existent in less than 40 ng/J and buildup thermophiles to produce Energy! My name, email, and there are several quality lines to choose from unit during the winter.!