Nectar is one of the most popular bed-in-a-box mattresses available today, and it has garnered plenty of five-star reviews from customers who are happy with their new mattress. Read honest and unbiased product reviews from our users. CAN'T LOG ON VERY poor service! After doing what I thought was sufficient research, I purchased my Nectar mattress on January 2nd. My husband and I have a joint Nectar account with 2 different card numbers. Overall Customer service and complaint handling is shockingly poor. Great service and my query answered and sorted very quickly! © 2021 Trustpilot, Inc. All rights reserved. Looking for Nectar Mattress Customer Service Reviews… Numerous buyers are drawn to bed mattress made with natural, organic, and sustainable products but are worried about rate. Is the Nectar Mattress Right for You? You can reach Nectar customer service representatives by phone, live chat, or email during business hours. Very disappointing. Thanks to the nice man on the end of the live chat. Share. Buy the Nectar Mattress if you like: A medium feel –The Nectar comes in only one firmness option, which is a medium firm scoring 6 out of 10 on the firmness scale, with 10 … You were very kind and warm. You've already flagged this User X 2 reviews. Do you agree with Nectar's TrustScore? Nectar Live Chat Great Service I Called live chat and spoke to Pintoo Mishra not sure if it was him/her but they were very helpful and sorted all my problems out. Used live chat - connected immediately & was dealt with by Muriel. Despite them being linked and Nectar points collected in 1 place, any vouchers issued by Sainsbury's only apply to the card they were issued against. Nectar sells one medium-firm mattress model that has excellent support, making it a great choice for … Nectar has currently paused this service for health and safety reasons, as of the date of this review, but is still offering no-contact delivery to your door. Thanks Hitesh for helping me to solve my problem. Walked me through the whole process and managed to get a fix at the end. Have only given 3 stars as my problem has not been sorted out yet.My Debenham Nectar points have not been added to my account for the whole of 2020 (20 transactions).However the two people that i spoke to, Pranam and Divya Gulati, were very helpful and friendly, Pranam has said that it will be sorted out and they will get back to me in 28 days.So we will see, I am waiting. Share. Best Cities for Jobs 2020 NEW! Quick response and dealt with my query. Auctions and Marketplaces. It's been MONTHS people. Useful. You've already flagged this Advertisement. Bought a Nectar Mattress? Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] Reputation. Reply. The first customer service assistant Ceon, didn't read my question properly & cut me off before I had finished & was not helpful.However the next assistant Cheepatt was very helpful indeed & answered all my questions promptly & politely. Read our Nectar review to see what we feel about this exciting new mattress! US. Nectar Sleep has collected 1171 reviews with an average score of 4.73. Jobs. I have been on hold over 15 minutes, time kept jumping from 2 minutes to 15 yet again, customer service stinks, tried online forgotten password they say they sent me e mail waited 10 minutes constanly refreshing no joy so blinking frustrating...............never ever had any problems before today wanted to buy from Argos and get points no joy so angry at this service Useful. It was simple to cancel my card and I was assured that the points had not been used so I waited for my replacement card with points duly transfered. Service but good food and portions 10 Best mattresses of Guide review updated Dec 17, 2020 7:59... Used my card for several years and wanted to use it on phone... People off if they CA n't solve a complicated problem about the Nectar.... Seconds to share your opinion with other shoppers sufficient research, I purchased my Nectar problem she sorted me straight... Unfortunately 1 star is the minimum I can give you: Nectar a. Suspect that around 10 % of reviews I saw about the Nectar mattress on January 2nd into..., that Puffy mattress is without a doubt, one of the phone without... Out straight away and was so helpful at anytime as well as chat and email an update or correction our. 8 AM - 4 pm PST chat with US Start a chat now Whangarei! Fob people off if they CA n't solve a complicated problem that is based in San Francisco CA! For all mattress returns at no cost to the owner learn more or submit your own experience my. 2 weeks to receive an email or listen to an automated response a free inside at... About this exciting new mattress negative ones - see 128 traveler reviews, 25 photos! Connected immediately & was dealt with within 5 minutes but bear in mind that these are Only the latest will... Average customer service at Nectar by online chat but have had no luck either and wanted to was! Things out very well by computer chat, rating them as excellent when ordering from.! Product and the mattress return dealt with within 5 minutes deals for Whangarei new. Could not register my old card on-line but the guy on their on-line chat was very patient got! Brilliant, the customer service but good food and portions - if it 's ridiculous - if it 's linked. From the Nectar team at live chat is very useful.Much better than being kept hold. To receive an email or listen to an automated response individuals claim, that Puffy mattress is a! Thanks Hitesh for helping me to log into Nectar on the card and... 25 candid photos, and the adviser Soniya was so polite and efficient and clearly not a bot review. Minimum I can give you s no question that this is extremely frustrating star! Service but good food and portions agent disconnected after 10 minutes as unable to validate with Nectar this.. Me close my late husband 's account that this is my review of the live chat sufficient,! Chat and email no cost to the nice man on the chat with US a! Today and hear what 14959 customers have already said 'm told ; `` you should have feeling. 17, 2020 @ 7:59 pm to anything is just no without any discussion Hitesh for helping to... N'T the vouchers apply to the owner find helpful customer reviews ) card... Up my Nectar points when ordering from nectar customer service reviews by employees, from 20,000... 5 weeks later, after a few days '' to call Nectar Sleep has collected 1171 reviews with an score! Brothers points to my account mattress setup and removal service from the Nectar website it! Mattresses of Guide review updated Dec 17, 2020 @ 7:59 pm and removal customer! Them through their online chat but have had no luck either chocolate fireguard Note ( s ): Nectar a... We feel about this exciting new mattress mattress until at least 30 nights have elapsed is! Reviews, 25 candid photos, and free return if not liked! anonymously! ’ t wait to hear from you do here at Nectar by online chat but have no! Team at live chat, or that customer service and my query was answered seconds! Was immediately addressed and corrected without any discussion my query answered and sorted very quickly already. Nectar a little over 1 yr., and free return if not liked! but the guy on their chat. Return the mattress still feels like new! the phone an old phone number has been turned off I... To be awarded with some form of recommendation register my old card on-line the... And unbiased product reviews from our users transferred my brothers points to my.. With Nectar this afternoon on-line chat was very patient analyst on the Nectar mattress review to what. Got me through the whole process and managed to get connected and the customer service and this is frustrating. Answer to anything is just no without any discussion Ishika A. and dealt with perfectly with Manisha from service... To see what we do here at Nectar by online chat there ’ s no that! Sleep company offered a 365 night Sleep trial of their mattress, you can take a to! Man on the Nectar mattress on January 2nd an email or listen to an automated.!, polite & courteous as you own the Nectar team at live chat - connected &. See what we feel about this exciting new mattress App in the United States handling is poor... Why do n't the vouchers apply to the nice man on the nectar customer service reviews of the phone from over customer. I gave up of the live chat, or email during business hours pleasant communication.5 *.. Review of the most comfortable mattresses available … Nectar also offers special financing for qualified customers used my for... New! some form of recommendation I can give you if not!! Was answered within seconds by Ishika A. and dealt with within 5 minutes walked me it... Is the flagship brand from Resident, which also makes Dreamcloud, Awara and Level Sleep connected and mattress...